Refund Policy

At AutoShort.org, we are committed to providing a high-quality AI video generation service. This Refund Policy explains our approach to refunds and cancellations.

1. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on an eligible first subscription purchased directly through the AutoShort website. If you are not satisfied with AutoShort, contact us within 14 calendar days of that first website charge and we will issue a full refund. This guarantee applies to:

• Your first paid monthly or annual subscription purchased on the AutoShort website
• A website free-to-paid conversion when it is your first AutoShort subscription

Subscription renewals, later subscriptions, upgrades, and other plan changes by an existing paid subscriber do not restart the guarantee. To request a refund, email support@autoshort.org from your account email within 14 calendar days of the first website charge. Apple App Store and Google Play purchases are not covered by this website guarantee; request those refunds from the store shown on your receipt under its procedures and rules. Mandatory consumer rights still apply.

2. What the Guarantee Does Not Cover

Because our AI services consume real third-party API and infrastructure costs the moment credits are used, the following are outside the 14-day guarantee:

• Requests made more than 14 days after the purchase date
• Subscription renewals, later subscriptions, upgrades, and plan changes after your first subscription purchase
• One-time pay-as-you-go credit packs, which are not covered by the subscription guarantee

Once any credits from a one-time pack have been consumed, that pack is non-refundable except for confirmed duplicate charges, unauthorized charges, or billing errors. We may review a fully unconsumed pack request case by case, but it is not covered by the 14-day guarantee. We also provide a free tier so you can test video generation quality before you buy.

3. Try Before You Buy

Before purchasing, we encourage you to:

• Use our free tier to test video generation quality
• Review example videos and demos on our showcase page
• Read our documentation and feature descriptions
• Contact our support team if you have questions

This allows you to make an informed decision before committing to a paid plan.

4. Subscription Cancellation

You can cancel renewal at any time using the provider shown on your receipt:

• Website purchase: go to Dashboard → Settings → Billing and open subscription management
• Apple App Store purchase: use iPhone Settings → your name → Subscriptions → AutoShort
• Google Play purchase: use Google Play → profile → Payments & subscriptions → Subscriptions → AutoShort
• You will retain access until the end of your current billing period
• The provider will not renew the subscription after a completed cancellation

Note: Cancelling stops future renewals but does not itself request a refund. If your eligible first website subscription is within 14 calendar days of its first charge, you may separately request a refund under Section 1. App-store refund requests must use the applicable store process.

5. Refunds Beyond the Guarantee Window

Outside the 14-day guarantee, we may still correct or refund confirmed payment problems, and we may consider other requests at our discretion, including:

• Duplicate charges due to payment processing errors
• Unauthorized charges
• Service unavailability for extended periods (7+ days)
• Billing errors caused by system bugs

Confirmed duplicate charges, unauthorized charges, and billing errors remain eligible for correction or refund even if credits from the affected purchase were consumed.

To request a review, contact support@autoshort.org with:

• Your account email
• Transaction ID and date
• Detailed explanation of the issue
• Supporting documentation (if applicable)

6. Technical Issues and Support

If you experience technical problems:

• Contact our support team immediately at support@autoshort.org
• We will work to resolve issues within 24-48 hours
• You may be eligible for credit compensation if the issue was caused by our platform
• Credits consumed by a successfully completed generation cannot be converted back to cash
• Credits lost because of a failed generation caused by our platform may be restored to your account

This section does not limit refunds for confirmed duplicate charges, unauthorized charges, or billing errors.

7. Unauthorized Charges

If you believe you were charged without authorization:

• For a website charge, contact us immediately at support@autoshort.org
• For an Apple App Store or Google Play charge, report it to the store shown on your receipt and notify us so we can assist
• Provide transaction details and evidence
• We will investigate charges we control and cooperate with the responsible provider
• Confirmed unauthorized website charges will be refunded through the original provider; app-store refunds follow the store's decision and process

8. Payment Provider Terms

Payments are processed by third-party payment providers or merchants of record. Depending on the platform and transaction, these may include Polar or Stripe for web purchases and Apple or Google for in-app purchases. The provider responsible for your transaction is identified at checkout and on your receipt. Its transaction, cancellation, and refund terms may also apply, without limiting mandatory rights available under applicable law.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We will notify users of significant changes via email or platform notification. Continued use of AutoShort after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Refund Policy or need assistance: